Questioner: During tawaaf for Umrah [as part of Hajj] someone tried to prevent an incorrect act, which was that someone else was touching and kissing the standing place of Ibraahim [Maqaam]–but the way he stopped this act was with harshness and he raised his voice and also hit [the other person]. Can the Hajj of this person be regarded as a correct and valid one [mabroor]? Bearing in mind that the person asking the question has repented to Allaah, and is ardently waiting for an answer? He hit the other person … it reached such an extent that he hit the other person …
Al-Albaani: Was the one who was performing Hajj the one who struck [the other person] or the one who was hit?
Questioner: Both of them … it was during tawaaf.
Al-Albaani: Namely, they were both performing Hajj?
Questioner: Yes. It was during the tawaaf of the Umrah [which is part of Hajj at-Tamattu], one of them disapproved of what the other was doing but he didn’t respond so he hit him.
Al-Albaani: Naturally, this is not compatible whatsoever with the Prophet’s عليه السلام saying … in fact, [it is not compatible whatsoever with] the verse, “So whoever has made Hajj obligatory upon himself therein there is [to be for him] no sexual relations and no disobedience and no disputing during Hajj,” [Baqarah 2:197] since firstly, enjoining the good and preventing the evil shouldn’t be done with cruelty or harshness, especially when most people do not know [the truth].
We should regard the people as being ill and that they are in need of being treated with kindness, sympathy and mercy and not with cruelty or harshness. This is as a general rule. So what is the situation when we are, firstly, talking about [such harshness occurring during] Hajj, and, secondly, [that it occurred] in the Masjid al-Haraam?
There is no doubt that this action of his has nothing at all to do with a correct Hajj [mabroor].
Al-Hudaa wan-Noor, 386.